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View DetailsOPPORTUNITY · 4CI -9857
Customer Service
Representative
McKinney, TX · Remote · Full Time
LocationMcKinney, TX
Work arrangementRemote
Employment typeFull Time
EngagementLong Term
Experience1-4 Years
Reference4CI -9857
THE OPPORTUNITY
Help shape dependable
enterprise platforms.
4Consulting, Inc is seeking a qualified Customer Service Representative to support technology consulting, application development, systems analysis, testing, data management, cybersecurity, infrastructure, or project delivery services for client projects. The selected candidate will perform duties consistent with the client’s project requirements and company delivery standards.
What you’ll do
- Serve as the primary point of contact for engagement teams, procurement specialists, and third parties regarding TPRM requests, clearance requirements, timelines, and process updates.
- Coordinate request routing to appropriate risk teams, follow up on pending items, communicate status and next steps, and escalate delayed or high-priority requests to relevant stakeholders.
- Manage a high-volume portfolio of active records, prioritize requests based on urgency and business impact, and coordinate renewals and end-of-performance withdrawals throughout the contract lifecycle.
- Maintain accurate information and complete documentation in TPRM Gateway and related systems, check the DESC system for restricted entities, and support data audits and recordkeeping requirements.
What you bring
- Experience coordinating third-party onboarding, vendor clearance, procurement requests, and contract-related administrative workflows within an enterprise business environment.
- Experience supporting third-party risk management processes by guiding business users and procurement teams through clearance requirements, request routing, status tracking, and follow-up activities.
- Experience maintaining vendor and third-party records, coordinating renewals and contract lifecycle activities, and supporting restricted-entity checks and documentation controls.
- Experience providing customer-facing coordination and service support, communicating with stakeholders at different organizational levels, and managing high-volume requests through timely follow-up and escalation.
Preferred experience
Microsoft OutlookMicrosoft ExcelMicrosoft PowerPointTPRM GatewayDESC SystemCase Management SystemsWorkflow ManagementRequest TrackingData EntryDocumentation Management
Equal opportunity
4Consulting, Inc is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, citizenship status, immigration status were protected by law, or any other legally protected status. All candidates will be evaluated based on job-related qualifications, experience, skills, availability, and ability to perform the essential duties of the position.