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View DetailsCUSTOMER SERVICE & CONTACT CENTER · 4CI -9655
Customer Service
Representative
McKinney, TX · Remote · Full Time
LocationMcKinney, TX
Work arrangementRemote
Employment typeFull Time
EngagementLong Term
Experience2+ Years
Reference4CI -9655
THE OPPORTUNITY
Help shape dependable
enterprise platforms.
4Consulting, Inc is seeking a qualified Customer Service Representatives to support technology consulting, application development, systems analysis, testing, data management, cybersecurity, infrastructure, or project delivery services for client projects. The selected candidate will perform duties consistent with the client’s project requirements and company delivery standards.
What you’ll do
- Respond to incoming customer inquiries through telephone, interactive voice response (IVR), web chat, and other approved channels, providing accurate information about programs and services to consumers, enrollees, representatives, health plans, and providers.
- Document customer interactions, inquiries, complaints, transactions, and actions taken in applicable systems; navigate multiple applications and complete data entry and related tasks accurately and efficiently.
- Resolve routine customer issues, process requests for information and materials, coordinate translation or interpretation services when needed, and refer or escalate complex, sensitive, or unresolved concerns to appropriate teams.
- Meet quality assurance, productivity, and service-level expectations; attend required training and meetings, maintain current knowledge of program policies and procedures, and communicate service delivery concerns to supervisors.
What you bring
- Experience supporting health insurance and public-benefit programs, including Vermont Health Connect (VHC), with a focus on consumer inquiries, enrollment assistance, program information, and customer support.
- Experience handling customer interactions across telephone, web chat, and other service channels; explaining program requirements and procedures accurately while maintaining confidentiality and privacy.
- Experience documenting customer inquiries, complaints, transactions, and resolutions; maintaining accurate records and completing follow-up actions in accordance with established service guidelines.
- Experience resolving routine customer issues, escalating complex or sensitive cases, coordinating interpretation services when needed, and meeting customer service quality, productivity, and service-level expectations.
Preferred experience
Customer ServiceCall Center OperationsTelephone SupportWeb Chat SupportInteractive Voice Response (IVR)Data EntryCustomer Relationship ManagementCase DocumentationIssue ResolutionMicrosoft Office
Equal opportunity
4Consulting, Inc is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, citizenship status, immigration status where protected by law, or any other legally protected status. All candidates will be evaluated based on job-related qualifications, experience, skills, availability, and ability to perform the essential duties of the position.