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View DetailsCUSTOMER SERVICE & CONTACT CENTER · 4CI -9447
Customer Service
Representative
McKinney, TX · Remote · Full Time
LocationMcKinney, TX
Work arrangementRemote
Employment typeFull Time
EngagementLong Term
Experience1-3 Years
Reference4CI -9447
THE OPPORTUNITY
Help shape dependable
enterprise platforms.
4Consulting, Inc is seeking a qualified Customer Service Representatives to support technology consulting, application development, systems analysis, testing, data management, cybersecurity, infrastructure, or project delivery services for client projects. The selected candidate will perform duties consistent with the client’s project requirements and company delivery standards.
What you’ll do
- Respond to inbound customer inquiries and provide accurate information regarding services, accounts, and program eligibility.
- Process customer requests, update account information, and maintain accurate records across multiple systems.
- Resolve customer concerns while ensuring compliance with quality, confidentiality, and service standards.
- Collaborate with internal teams to support customer needs and deliver exceptional service in a high-volume environment.
What you bring
- Experience supporting Vermont Health Insurance Exchange and Medicaid customer service environments, assisting consumers with health coverage applications, enrollment, termination, eligibility, and benefit-related inquiries.
- Experience supporting Medicaid, Qualified Health Plans (Marketplace), and Medicare-related processes, including enrollment changes, identification cards, reporting, coding, and coverage maintenance.
- Experience assisting consumers with health insurance eligibility, enrollment requirements, financial assistance, life-event reporting, and healthcare profile updates while following state and federal healthcare program requirements.
- Experience providing customer-focused support within regulated healthcare service environments, maintaining accurate information, protecting sensitive healthcare data, and meeting quality, service-level, and compliance requirements.
Preferred experience
Customer Relationship Management (CRM)Data EntryMicrosoft Office SuiteCall Center SystemsAccount ManagementComputer ApplicationsDocumentationCustomer Support Tools
Equal opportunity
4Consulting, Inc is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, citizenship status, immigration status where protected by law, or any other legally protected status. All candidates will be evaluated based on job-related qualifications, experience, skills, availability, and ability to perform the essential duties of the position.