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View DetailsINFORMATION TECHNOLOGY · 4CI -9654
Computer User Support
Specialist
Schenectady, NY · Hybrid · Full Time
LocationSchenectady, NY
Work arrangementHybrid
Employment typeFull Time
EngagementLong Term
Experience2-5 Years
Reference4CI -9654
THE OPPORTUNITY
Help shape dependable
enterprise platforms.
4Consulting, Inc is seeking a qualified Computer User Support Specialists to support technology consulting, application development, systems analysis, testing, data management, cybersecurity, infrastructure, or project delivery services for client projects. The selected candidate will perform duties consistent with the client’s project requirements and company delivery standards.
What you’ll do
- Administer, configure, and maintain Jira workflows, issue types, custom fields, screens, field configurations, permission schemes, notification schemes, dashboards, filters, and automation rules to support development, testing, defect tracking, and release activities.
- Maintain requirements traceability processes and traceability matrixes (RTMs), supporting end-to-end alignment among business requirements, test cases, design documents, defects, and software releases.
- Prepare and distribute batch release notes and other release communications using Jira data, ensuring changes are documented clearly and stakeholders receive timely and accurate updates.
- Manage user access, roles, groups, and permissions; troubleshoot configuration, workflow, integration, and access issues; and develop user guides, standard operating procedures, process flows, training materials, and reference documentation.
What you bring
- Experience supporting software development, quality assurance, defect management, and release management workflows within enterprise application delivery environments.
- Experience validating business rules, application workflows, interfaces, data, batch processes, and end-to-end transactions through functional, integration, regression, UAT, and end-to-end testing.
- Experience maintaining requirements traceability across business requirements, design documentation, test cases, defects, and software releases to support delivery quality and auditability.
- Experience coordinating release communications, process documentation, user access, training, and operational support for technical and non-technical stakeholders.
Preferred experience
Jira AdministrationJira ConfigurationWorkflow ManagementIssue and Field ConfigurationPermission SchemesJira AutomationRequirements Traceability Matrix (RTM)Release Notes ManagementDefect ManagementTechnical Documentation
Equal opportunity
4Consulting, Inc is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, citizenship status, immigration status where protected by law, or any other legally protected status. All candidates will be evaluated based on job-related qualifications, experience, skills, availability, and ability to perform the essential duties of the position.